Dispatcher (Public Safety)
The duty stations for the parks are:
Sequoia National Park:
Ash Mountain Area, Three Rivers, CA North Cascades National Park:
Marblemount, WA Olympic National Park:
Port Angeles, WA At the GS-04 grade level:
Serves as a dispatcher in the Park Communications Center utilizing various communications equipment, including a telephone console, a two-way radio system, and an IBM computer terminal. Answers incoming telephone calls, monitors all radio communications, provides communication support for emergencies. Provides administrative and clerical support to park programs. At the GS-05 grade level:
Serves as a dispatcher in the Park Communications Center. The Center provides all emergency and non-emergency law enforcement and medical communications for the parks as well as serving a support function to the search and rescue and fire dispatch. Operates multi-channel radio and coordinates radio traffic for rescues, law enforcement, ambulance, boating, natural disasters, other emergency situations and basic park inter-divisional operations. Conducts records checks using systems which include National Crime Information Center (NCIC) and National Law Enforcement Telecommunications System (NLETS). In some locations, may respond to a dedicated emergency response (911) dedicated line. Physical Demands:
Incumbent must function efficiently in a confined space for extended periods with no breaks and no opportunity to leave the confines of the Communications Center. The dispatcher is considered an essential employee, meaning he/she is required to work most holidays, report for duty during adverse weather conditions, and be expected to work for long hours exceeding normally scheduled shifts in case of emergencies. Position is sedentary with high amounts of stress. Incumbent is subject to shift work, rotating shift work, and uncommon tours of duty. Work requires use of the voice in vocal communications for periods of hours at a time. Voice must be clear, audible, and tone effective with words plainly spoken and understandable. Incumbent must be able to hear clearly and discern a variety of audible communications and signals simultaneously. Incumbent must be able to read critical information from multiple sources, including computer screen, fax, and written log quickly and accurately. The work is of an emergency nature and is emotionally stressful. Incumbent must possess manual dexterity sufficient to operate computer terminals/keyboards and related equipment and to maintain written logs. Work involves occasional lifting of boxes and supplies up to weights of 50 pounds. Quality Ranking Factor:
Temporary Dispatchers at these National Parks may work without a higher level employee present. These positions handle all emergency telephone calls to the park by taking information, deciding on a course of action, and dispatching appropriate assistance. Applicants with previous 911 call center experience at entry-on-duty are desirable because those who possess this skill handle emergency calls more competently and safely than applicants without previous 911 call center experience. Applicants must document this type of experience in your resume/application. Must submit in resume. To qualify for this position at the GS-04 grade level, you must possess at least one of the following minimum qualifications by close of the announcement:
Experience:
At least one year of general experience. For this position, general experience is (1) any type of work that demonstrates the applicant's ability to perform the work of the position, or (2) experience that provided a familiarity with the subject matter or processes of the broad subject area of the occupation. Examples of general experience include working at an information desk that involved in-person and either telephone or radio contacts; working as a receptionist or other comparable administrative position that involved similar contacts; working in a restaurant as a receptionist and assigning tables to patrons. You must include hours worked per week in your resume. -OR- EDUCATION:
Successful completion of two years (60 semester hours or 90 quarter hours), or more of education above high school. IMPORTANT - PLEASE NOTE:
If you are using education to qualify you must document your course work and/or degree completed in your resume or other application materials you submit. You must submit a copy of your transcripts or a complete list of college courses taken that identifies each course at the college or university, semester or quarter hours earned, grade received, and date completed. If you are qualifying based on education and you do not submit specific course work information as described previously, your application will be rated not qualified for consideration. (A copy of your official transcripts will be required before entrance on duty, if selected.) -OR- An equivalent COMBINATION of general experience and undergraduate coursework that when combined equal at least 100% of the minimum qualification requirement. For example, six months of general experience (50% of the experience requirement), combined with one year of college study (30 semester hours or 45 quarter hours). You must include hours per week worked and transcripts. To qualify for this position at the GS-05 grade level, you must possess at least one of the following minimum qualifications by close of the announcement:
SPECIALIZED
Experience:
At least one year of specialized experience equivalent to the GS-04 grade level in the Federal service. For this position specialized experience is experience that equipped the applicant with the particular knowledge, skill, and abilities needed to successfully perform the duties of this position. Examples of qualifying specialized experience include:
relaying information on a radio or telephone system; working as a switchboard operator; dispatching information on a fire or at a construction site; working as a security guard or law enforcement officer; producing criminal reports through a computer system; or coordinating emergency response efforts. You must include hours worked per week in your resume. -OR- EDUCATION:
Successful completion of four years of education above the high school level in any field for which high school graduation or the equivalent was a prerequisite. This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university. IMPORTANT - PLEASE NOTE:
If you are using education to qualify you must document your course work and/or degree completed in your resume or other application materials you submit. You must submit a copy of your transcripts or a complete list of college courses taken that identifies for each course the college or university, semester or quarter hours earned, grade received, and date completed. If you are qualifying based on education and you do not submit specific course work information as described previously, your application will be rated not qualified for consideration. (A copy of your official transcripts will be required before entrance on duty, if selected.) -OR- COMBINATION:
An equivalent combination of specialized experience and undergraduate course work that when combined equal at least 100% of the minimum qualification requirement. For example, 6 months of specialized experience (50% of the experience requirement), combined with three (3) years of college study (90 semester hours or 135 quarter hours). NOTE:
Only education in excess of the first 60 semester hours (i.e., beyond the second year is creditable toward meeting the specialized experience requirement). One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. You must include hours per week worked and transcripts. You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as varies. No additional credit is given for overtime. In describing the nature of your duties (your experience), please be clear and concise. We will not make assumptions regarding your experience. The Office of Personnel Management Qualification Standards are available for review at:
https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. ICTAP/CTAP Statement:
Current surplus and current or former displaced Federal individuals who have special prior ity selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. Well qualified means that the applicant meets the following:
OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all competencies.
Estimated Salary: $20 to $28 per hour based on qualifications.
Sequoia National Park:
Ash Mountain Area, Three Rivers, CA North Cascades National Park:
Marblemount, WA Olympic National Park:
Port Angeles, WA At the GS-04 grade level:
Serves as a dispatcher in the Park Communications Center utilizing various communications equipment, including a telephone console, a two-way radio system, and an IBM computer terminal. Answers incoming telephone calls, monitors all radio communications, provides communication support for emergencies. Provides administrative and clerical support to park programs. At the GS-05 grade level:
Serves as a dispatcher in the Park Communications Center. The Center provides all emergency and non-emergency law enforcement and medical communications for the parks as well as serving a support function to the search and rescue and fire dispatch. Operates multi-channel radio and coordinates radio traffic for rescues, law enforcement, ambulance, boating, natural disasters, other emergency situations and basic park inter-divisional operations. Conducts records checks using systems which include National Crime Information Center (NCIC) and National Law Enforcement Telecommunications System (NLETS). In some locations, may respond to a dedicated emergency response (911) dedicated line. Physical Demands:
Incumbent must function efficiently in a confined space for extended periods with no breaks and no opportunity to leave the confines of the Communications Center. The dispatcher is considered an essential employee, meaning he/she is required to work most holidays, report for duty during adverse weather conditions, and be expected to work for long hours exceeding normally scheduled shifts in case of emergencies. Position is sedentary with high amounts of stress. Incumbent is subject to shift work, rotating shift work, and uncommon tours of duty. Work requires use of the voice in vocal communications for periods of hours at a time. Voice must be clear, audible, and tone effective with words plainly spoken and understandable. Incumbent must be able to hear clearly and discern a variety of audible communications and signals simultaneously. Incumbent must be able to read critical information from multiple sources, including computer screen, fax, and written log quickly and accurately. The work is of an emergency nature and is emotionally stressful. Incumbent must possess manual dexterity sufficient to operate computer terminals/keyboards and related equipment and to maintain written logs. Work involves occasional lifting of boxes and supplies up to weights of 50 pounds. Quality Ranking Factor:
Temporary Dispatchers at these National Parks may work without a higher level employee present. These positions handle all emergency telephone calls to the park by taking information, deciding on a course of action, and dispatching appropriate assistance. Applicants with previous 911 call center experience at entry-on-duty are desirable because those who possess this skill handle emergency calls more competently and safely than applicants without previous 911 call center experience. Applicants must document this type of experience in your resume/application. Must submit in resume. To qualify for this position at the GS-04 grade level, you must possess at least one of the following minimum qualifications by close of the announcement:
Experience:
At least one year of general experience. For this position, general experience is (1) any type of work that demonstrates the applicant's ability to perform the work of the position, or (2) experience that provided a familiarity with the subject matter or processes of the broad subject area of the occupation. Examples of general experience include working at an information desk that involved in-person and either telephone or radio contacts; working as a receptionist or other comparable administrative position that involved similar contacts; working in a restaurant as a receptionist and assigning tables to patrons. You must include hours worked per week in your resume. -OR- EDUCATION:
Successful completion of two years (60 semester hours or 90 quarter hours), or more of education above high school. IMPORTANT - PLEASE NOTE:
If you are using education to qualify you must document your course work and/or degree completed in your resume or other application materials you submit. You must submit a copy of your transcripts or a complete list of college courses taken that identifies each course at the college or university, semester or quarter hours earned, grade received, and date completed. If you are qualifying based on education and you do not submit specific course work information as described previously, your application will be rated not qualified for consideration. (A copy of your official transcripts will be required before entrance on duty, if selected.) -OR- An equivalent COMBINATION of general experience and undergraduate coursework that when combined equal at least 100% of the minimum qualification requirement. For example, six months of general experience (50% of the experience requirement), combined with one year of college study (30 semester hours or 45 quarter hours). You must include hours per week worked and transcripts. To qualify for this position at the GS-05 grade level, you must possess at least one of the following minimum qualifications by close of the announcement:
SPECIALIZED
Experience:
At least one year of specialized experience equivalent to the GS-04 grade level in the Federal service. For this position specialized experience is experience that equipped the applicant with the particular knowledge, skill, and abilities needed to successfully perform the duties of this position. Examples of qualifying specialized experience include:
relaying information on a radio or telephone system; working as a switchboard operator; dispatching information on a fire or at a construction site; working as a security guard or law enforcement officer; producing criminal reports through a computer system; or coordinating emergency response efforts. You must include hours worked per week in your resume. -OR- EDUCATION:
Successful completion of four years of education above the high school level in any field for which high school graduation or the equivalent was a prerequisite. This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university. IMPORTANT - PLEASE NOTE:
If you are using education to qualify you must document your course work and/or degree completed in your resume or other application materials you submit. You must submit a copy of your transcripts or a complete list of college courses taken that identifies for each course the college or university, semester or quarter hours earned, grade received, and date completed. If you are qualifying based on education and you do not submit specific course work information as described previously, your application will be rated not qualified for consideration. (A copy of your official transcripts will be required before entrance on duty, if selected.) -OR- COMBINATION:
An equivalent combination of specialized experience and undergraduate course work that when combined equal at least 100% of the minimum qualification requirement. For example, 6 months of specialized experience (50% of the experience requirement), combined with three (3) years of college study (90 semester hours or 135 quarter hours). NOTE:
Only education in excess of the first 60 semester hours (i.e., beyond the second year is creditable toward meeting the specialized experience requirement). One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. You must include hours per week worked and transcripts. You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as varies. No additional credit is given for overtime. In describing the nature of your duties (your experience), please be clear and concise. We will not make assumptions regarding your experience. The Office of Personnel Management Qualification Standards are available for review at:
https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. ICTAP/CTAP Statement:
Current surplus and current or former displaced Federal individuals who have special prior ity selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. Well qualified means that the applicant meets the following:
OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all competencies.
- Department:
2151 Dispatching - Salary Range:
$15.84 to $17.73 per hour
Estimated Salary: $20 to $28 per hour based on qualifications.
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