Dispatcher (Public Safety)
The incumbent serves as a Dispatcher for a Public Safety Communications Center that operates 24 hours a day, 365 days a year. The Center provides primary telecommunication and logistical support for day-to-day non-emergency communications and complex all-risk incidents including law enforcement, emergency medical dispatch, search and rescue, structural fire, and 9-1-1 services to the public. Such support is for Sequoia and Kings Canyon National Parks, Channel Islands National Park, Pinnacles National Park, and Whiskeytown National Recreation Area. The Center also provides secondary law enforcement telecommunications, information gathering and dissemination for the other federal agencies including:
US Forest Service personnel assigned to the Sequoia and Sierra National Forests, Sequoia National Monument, and Bureau of Land Management personnel assigned to the Bakersfield Field Unit and Redding Field Unit.Major Duties include:
Receives and evaluates all 9-1-1 telephone calls or other public emergency calls. Determines priority of response and initiates appropriate response of law enforcement, emergency medical, search and rescue, and fire suppression personnel. Performs general Communications Center duties such as filing, typing, copying, scanning, maintaining updated weather information, shredding of designated paperwork, processing mail-in violations notices, or providing copies of case incident reports to authorized individuals or entities. Enters and accesses information in the park incident reporting system to complete required reports and assist in investigations. Safeguards confidential information. Information of this type includes criminal history information, details of investigations in progress, and details pertaining to the movement of visiting dignitaries. Ensures the security of the NCIC terminal and related documents assigned to the Communications Center in compliance with NCIC standards. Using judgment, initiative, and through training, coordinates and initiates appropriate emergency responses to emergency and non-emergency situations. Thorough knowledge of an accepted risk management system, promotes the safety of emergency and non-emergency responders and the visiting public by assessing the needs of each call for assistance individually and initiating an appropriate response to limit the severity of the situation. SELECTIVE FACTOR:
This position requires the skill of a qualified typist. To qualify, you must be able to type at least 40 words per minute (based on a five-minute sample with 3 or fewer errors). Candidates who do not meet this requirement by close of this announcement will receive no further consideration for this position. - AND - To qualify for this position at the GS-05 grade level, you must possess at least one of the following minimum qualifications by close of the announcement:
Experience:
At least one year of specialized experience equivalent to at least the GS-04 grade level in the Federal service (obtained in either the public or private sectors). Specialized experience may include:
dispatching information for public safety in a communications center, information desk, recreation area, or on a wildland fire; working as a switchboard operator or other job involving the concurrent answering of multi-line telephone systems; working as a security guard or law enforcement officer; or producing criminal reports through a computer system.You must include hours per week worked. -OR- EDUCATION:
Successfully completion of four years of education above high school in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. IMPORTANT - PLEASE NOTE:
If you are using education to qualify you must document your course work and/or degree completed in your resume or other application materials you submit. You must submit a copy of your transcripts or a complete list of college courses taken that identifies for each course the college or university, semester or quarter hours earned, grade received, and date completed. If you are qualifying based on education and you do not submit specific course work information as described, your application will be rated not qualified for consideration. (A copy of your official transcripts will be required before entrance on duty, if selected). -OR- Successful completion of a combination of education and experience as described above. NOTE:
Only education in excess of the first 60 semester hours (i.e., beyond the second year is creditable toward meeting the specialized experience requirement). One full academic year of study (30 semester hours or 45 quarter hours) beyond the second year is equivalent to 6 months of specialized experience. For example, I have 6 months of the specialized experience described in A above (50% of the experience requirement), and 3 years of college study from an accredited institution (50% of the qualifying education). IMPORTANT - PLEASE NOTE:
If you are using education to qualify, you must submit a copy of your transcripts. Volunteer
Experience:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as varies, part-time or intermittent. In preparing your application, describe in detail the experience and training which you have had that specifically prepared you for this job and to perform the duties described for this job. Experience should be clearly described and documented in your resume. The qualifications reviewer will not assume performance of such duties by Job Titles alone.
Estimated Salary: $20 to $28 per hour based on qualifications.
US Forest Service personnel assigned to the Sequoia and Sierra National Forests, Sequoia National Monument, and Bureau of Land Management personnel assigned to the Bakersfield Field Unit and Redding Field Unit.Major Duties include:
Receives and evaluates all 9-1-1 telephone calls or other public emergency calls. Determines priority of response and initiates appropriate response of law enforcement, emergency medical, search and rescue, and fire suppression personnel. Performs general Communications Center duties such as filing, typing, copying, scanning, maintaining updated weather information, shredding of designated paperwork, processing mail-in violations notices, or providing copies of case incident reports to authorized individuals or entities. Enters and accesses information in the park incident reporting system to complete required reports and assist in investigations. Safeguards confidential information. Information of this type includes criminal history information, details of investigations in progress, and details pertaining to the movement of visiting dignitaries. Ensures the security of the NCIC terminal and related documents assigned to the Communications Center in compliance with NCIC standards. Using judgment, initiative, and through training, coordinates and initiates appropriate emergency responses to emergency and non-emergency situations. Thorough knowledge of an accepted risk management system, promotes the safety of emergency and non-emergency responders and the visiting public by assessing the needs of each call for assistance individually and initiating an appropriate response to limit the severity of the situation. SELECTIVE FACTOR:
This position requires the skill of a qualified typist. To qualify, you must be able to type at least 40 words per minute (based on a five-minute sample with 3 or fewer errors). Candidates who do not meet this requirement by close of this announcement will receive no further consideration for this position. - AND - To qualify for this position at the GS-05 grade level, you must possess at least one of the following minimum qualifications by close of the announcement:
Experience:
At least one year of specialized experience equivalent to at least the GS-04 grade level in the Federal service (obtained in either the public or private sectors). Specialized experience may include:
dispatching information for public safety in a communications center, information desk, recreation area, or on a wildland fire; working as a switchboard operator or other job involving the concurrent answering of multi-line telephone systems; working as a security guard or law enforcement officer; or producing criminal reports through a computer system.You must include hours per week worked. -OR- EDUCATION:
Successfully completion of four years of education above high school in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. IMPORTANT - PLEASE NOTE:
If you are using education to qualify you must document your course work and/or degree completed in your resume or other application materials you submit. You must submit a copy of your transcripts or a complete list of college courses taken that identifies for each course the college or university, semester or quarter hours earned, grade received, and date completed. If you are qualifying based on education and you do not submit specific course work information as described, your application will be rated not qualified for consideration. (A copy of your official transcripts will be required before entrance on duty, if selected). -OR- Successful completion of a combination of education and experience as described above. NOTE:
Only education in excess of the first 60 semester hours (i.e., beyond the second year is creditable toward meeting the specialized experience requirement). One full academic year of study (30 semester hours or 45 quarter hours) beyond the second year is equivalent to 6 months of specialized experience. For example, I have 6 months of the specialized experience described in A above (50% of the experience requirement), and 3 years of college study from an accredited institution (50% of the qualifying education). IMPORTANT - PLEASE NOTE:
If you are using education to qualify, you must submit a copy of your transcripts. Volunteer
Experience:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as varies, part-time or intermittent. In preparing your application, describe in detail the experience and training which you have had that specifically prepared you for this job and to perform the duties described for this job. Experience should be clearly described and documented in your resume. The qualifications reviewer will not assume performance of such duties by Job Titles alone.
- Department:
2151 Dispatching - Salary Range:
$16.27 to $21.15 per hour
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
